On Friday, March 3rd, 2023, students of Human Resources Competency Development class (GHRM MBA), instructed by Professor Chen, Shyh-Jer and Professor Chang, Heidi, welcomed Anco Tsao from HTC, a Taiwanese consumer electronics manufacturer. Anco’s talk focused on how performance appraisal is used in the current HR function. Mr. Tsao is an Assistant Manager of Human Resources Operations at HTC Taiwan. He holds a Bachelor’sBachelor’s degree from National Taiwan University and a Master’sMaster’s degree in Human Resource Management from National Sun Yat-sen University.
Mr. Tsao hails from a diplomatic family. He had spent his childhood in many countries in North, Central, and South America. He returned to his roots after graduating from high school, believing there would be more opportunities to study in Taiwan and make good use of his diverse background rather than staying aboard with the narrative market. His expertise includes planning and deploying global HR policies, global talent acquisition, bettering the onboarding experience, and overseeing end-to-end HR processes. Mr. Tsao has gained extensive HR knowledge in various organizations throughout his career.
Mr. Tsao began his session with a brief introduction to his professional experience before diving right into the main topic. He mentioned that the key objectives of HR operation are encouraging effective and efficient HR service delivery and ensuring that HR initiatives are cost-effective and run smoothly. Some questions were raised during the session: (1) Is PM operationalized under HR Ops in HTC? (2) Do the HR Operation team (HRIS) work closely with IT to roll out the system? (3) How does the HR Ops team get the buy-in from employees when rolling out the system? During the sharing, the students also commented that they were a bit surprised to hear a standalone HR operations function as HR operations are often fused under each subset of HR, such as the operation of the Recruiting team, Compensation & Benefits team, Payroll team, etc.
Mr. Tsao then highlighted a few rating methods and introduced the challenges of using either. Mr. Taso emphasized that employees should be evaluated critically based on their overall performance, but tenure may also be a factor. This is because new hires sometimes require more time to assimilate into their new roles, making evaluating their performance more challenging. Giving them a good rating might also affect the team’s morale, especially among the more senior workers who have done just as well, if not better. Some students were also curious about if there are occasions where employees refused to complete the performance appraisal form and how you deal with them.
The class enjoyed Mr. Tsao’s lively and enthusiastic lecture and learned much from his practical knowledge. Participants gave positive feedback and highly recommended this course. They considered this sharing beneficial in understanding how performance appraisals are utilized in the workplace. Some were inspired by Mr. Taso’s advice at the end of the lecture. He firstly encouraged students to build and cherish connections during their academic pursuits. Second suggestion is to fail quickly but learn quicker. He highlighted that it is a critical notion in today’s fast paced and dynamic business environment. It encourages students to take chances, learn from their errors, and swiftly adjust their strategies. Lastly, he mentioned to always stay curious. By visiting curiosity, students can expand their minds and gain new perspectives. It is essential to remain curious and continue to learn and grow in knowledge.